IBM Client Engineering: EPIC Dashboard Redesign

UX Design · UX Research · Prototyping

Redesigned EPIC Dashboard for client, Company X.

Summary


User Research: Conducted empathy mapping and pain point analysis to identify usability issues


Prototyping: Designed and developed an interactive dashboard prototype with improved visuals


Handoff: Implemented the frontend using React.js and passed it to an SME

Project Context


July 2024

Role: Innovation Designer

Team: 3-5 people

Tools Used


Mural

Figma
React JS

IBM Carbon Design System

Overview

Introduction

Company X undertook a redesign of their EPIC Dashboard to address critical usability issues, improve real-time project tracking, and enhance decision-making for project managers and product owners.

Client Engineering Process

Research

Discovery Workshop

Understand the client's challenges, goals, and desired outcomes

Major Issues


1 Unintuitive Navigation: Users struggled to locate critical project insights due to a complex and poorly structured interface

2 Visual Clutter: The dashboard displayed excessive, unorganized information, making it difficult to focus on high-priority data

3 Limited real-time updates: Delays in data refresh prevented timely decision-making and risk mitigation for ongoing EPICs

4 No customization options: The lack of filters and personalization features restricted users from tailoring views to their specific roles and needs

Design Thinking & Technical Feasibility Assessment

Collaborate with Subject Matter Experts (SMEs) and Platform Engineers to brainstorm, ideate, and validate user-centered solutions that align with technical capabilities and constraints.

Through empathy mapping sessions, the team was able to identify the following pain points.

Users struggled with multi-step workflows to access specific project insights, reducing productivity.

The RAG status visualization was unclear, leading to confusion about project health.

Poor data prioritization made identifying high-risk or delayed EPICs challenging.

Slow performance and load times discouraged frequent dashboard use.

Prototyping

Wireframing

Design Decision

The redesigned EPIC Dashboard improves navigation and visual hierarchy to provide a clear, focused view of project health and progress. Enhanced RAG status visuals and streamlined data presentation prioritize critical metrics, while real-time updates ensure timely decision-making. Customization features, such as filters and tailored views, address diverse user needs for improved usability.

This design delivers a user-centered, actionable tool for Product Managers and Product Owners to monitor and manage EPICs effectively.

Visual Design

Conclusion

Handoff & Next Steps

With the redesigned EPIC Dashboard complete, the frontend was implemented using React.js to ensure a responsive, dynamic, and user-friendly interface. The dashboard was then handed off to a Subject Matter Expert (SME) for validation and further integration with backend systems.